 |
ServiceMax's Technology in Operation. Image: PTC |
Acquisition of ServiceMax expands service capabilities of PTC's closed-loop PLM portfolio.
 |
Image/PTC |
BOSTON: PTC completed its acquisition of ServiceMax from an entity majority owned by Silver Lake on Wednesday, January 04, 2023. The acquisition adds important field service management capabilities to PTC's closed-loop product lifecycle management and digital thread handing out.
ServiceMax's role is providing a comprehensive suite of cloud-native FSM capabilities for servicing complex long-lifecycle products, including managing information about serviced products, creating and managing work orders, and scheduling and dispatching technicians.
Also read: Hyundai's Supernal Collaborates with Microsoft for Advanced Air Mobility.
Product manufacturers increasingly view their product-related service offerings as an important business strategy for maintaining product performance, increasing customer satisfaction, driving revenue growth, and expanding income potentiality.
"Completing the ServiceMax acquisition ushers in the next era of PTC's closed-loop PLM strategy," said Jim Heppelmann, President and CEO, PTC.
Also read: Time Magazine Hailed JORDILIGHT Utility Tool Returns to CES 2023.
"With the ServiceMax FSM suite in our portfolio, the solution set we can now offer for the service part of the product lifecycle is one of the broadest in the industry. We look forward to expanding the ServiceMax business globally and bringing these important product service capabilities to our customers."
Source: PTC