iPhone users are facing widespread crashes and freezing in the Mail app following Apple’s iOS 18.5 update. Workarounds exist, but no fix from Apple yet.
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| Apple’s iOS 18.5 update is causing Mail app failures for iPhone users worldwide, with Apple silent on the issue. Users turn to makeshift fixes in frustration. Image: CH |
Cupertino, United States – June 7, 2025:
iPhone users across the globe are encountering serious issues with Apple’s native Mail app after updating to iOS 18.5. Complaints have poured in via Apple Support Communities, Reddit threads, and other social media forums, citing a wave of crashes, blank screens, and freezing upon trying to open the app. Despite the growing uproar, Apple has yet to acknowledge the issue publicly or offer a formal solution.
Although Apple’s System Status page listed all services as operational on Friday, June 6, affected users say the Mail app remains largely unusable. The problem appears to have gained momentum around June 4, weeks after the update’s official release on May 13. Many of those affected noted that they had only recently installed the update, suggesting a possible correlation between fresh installations and the onset of the glitch.
The Mail app isn’t the only area where users are experiencing trouble. Some have reported sluggish device performance, delayed app loading, and minor graphical bugs, especially on older models predating the iPhone 16. These broader software hiccups further frustrate users who expected a stable update.
Apple has not responded to media inquiries, including a request for comment sent by USA TODAY on June 6, nor has the company provided any guidance through its website, support forums, or social media channels.
In the absence of an official fix, users have shared temporary workarounds online. Some say resetting network settings has helped, suggesting a possible background connection issue affecting Mail functionality. Others have experimented with disabling keyboard features like auto-correction and smart punctuation, though these efforts have shown only limited or coincidental success. A few users reported improvement after manually updating the Mail app through the App Store or performing a restart or reinstall, but such relief is often short-lived.
As of now, users remain in limbo, relying on community-generated fixes while waiting for Apple to address the malfunction in an upcoming patch. With Mail being a core productivity tool for millions, the urgency of the situation grows by the day, leaving many hopeful that a swift resolution is on the horizon.