Saigon Technology is transforming industries with AI-powered custom software solutions, enabling businesses in healthcare, fintech, logistics, and e-commerce to break free from SaaS limitations.
 |
| Discover how Saigon Technology's AI-powered custom software is changing industries, offering cost-effective and efficient alternatives to traditional SaaS solutions. Image: ST |
Ho Chi Minh City, Vietnam — August 15, 2025:
Saigon Technology, a leading tech firm in Vietnam, is driving a significant shift in how industries utilize software by moving beyond generic SaaS tools. With a focus on custom AI-powered software, the company is providing tailored solutions for sectors like healthcare, fintech, logistics, and e-commerce, empowering businesses to enhance their digital resilience and productivity.
A 2024 report from Vietnam's Ministry of Science and Technology revealed that digital adoption in the country surged from just 30% in 2021 to nearly 70% in 2024. As businesses outgrow standard SaaS tools, many are opting for customized systems capable of evolving alongside their growth.
While SaaS tools are typically designed for mass-market users, offering pre-built features and ease of setup, they often fall short in meeting the complex, industry-specific needs of businesses. For instance, in healthcare, providers require software that not only manages patient data securely but also integrates with various systems and complies with stringent regulations. Logistics companies, on the other hand, need real-time tracking, route optimization, and inventory control that off-the-shelf platforms often fail to provide.
"In industries like healthcare, the biggest challenge is the misalignment between standardized software and real-world workflows," said Thanh Pham, CEO of Saigon Technology. "SaaS tools often force hospitals and clinics to change how they operate to fit the software, but it should be the software adapting to their needs."
Custom-built platforms, by contrast, allow organizations to redesign their operations around their specific needs. For healthcare providers, this might include automating appointment scheduling, facilitating AI-assisted diagnoses, and reducing administrative burdens through smart data entry and e-signatures. These solutions lead to higher adoption rates and better returns on investment by providing a seamless user experience tailored to actual business requirements.
At the core of Saigon Technology’s development approach is AI. By incorporating cutting-edge technologies like natural language processing (NLP), optical character recognition (OCR), and predictive analytics, the company is enabling businesses to work more efficiently and intelligently. For example, NLP allows users to interact with systems via chat, voice, or search, while OCR automates data entry by extracting information from documents. Predictive analytics helps businesses forecast trends and make data-driven decisions.
Saigon Technology also develops AI-powered communication tools that enhance video and audio quality, enable real-time transcription, and even detect emotions. These tools are particularly beneficial in sectors like telehealth and remote services, where clear communication is essential.
Another common misconception is that custom software is significantly more expensive than SaaS. While SaaS might appear more affordable with its low monthly fees, businesses often incur additional costs for third-party integrations or extra tools. Saigon Technology, however, uses an Agile development approach, delivering minimum viable products (MVPs) in as little as six to eight weeks. This allows businesses to test the system’s functionality early and scale it according to real usage, avoiding unnecessary investments upfront.
In the healthcare sector, Saigon Technology has supported clients in creating custom EHR and telehealth platforms. Recently, the company developed a mobile-first EHR system with features like drag-and-drop scheduling, secure in-app messaging, and AI-powered NLP integration with Microsoft LUIS. The platform also supports high-quality video and voice consultations.
At Biztech Vietnam 2025, Thanh Pham showcased a new telehealth application integrated with AI features, such as smart check-ins, AI-assisted registration, and appointment management. The app also uses AI to match patients to suitable health packages through a questionnaire-based clinical assessment (QCA).
Saigon Technology is proving that custom software isn’t just for large corporations. Small- and mid-sized businesses across the globe can now access cost-effective, purpose-built solutions that go beyond what traditional SaaS platforms can offer. As one of Saigon Technology’s fintech clients, Origence, noted, "Thanh’s leadership in scaling high-performing engineering teams has been crucial to our operations, allowing us to achieve both quality and cost-efficiency."
With AI transforming industries and companies like Saigon Technology leading the charge, businesses no longer have to settle for one-size-fits-all solutions. Instead, they can build a tailored platform that grows with their needs, driving innovation, productivity, and long-term success.